Medical Alert General Warranty

Glass House Integrated Technologies, Inc.
d.b.a. GHi Security
d.b.a. GH Integrated

Medical Alert Systems
General Warranty Information

The following Limited Warranty Information applies to a specific product, Mini Guardian, Mobile 2.0, Home 2.0, Home Classic, Classic 2.0, and The Move, when purchased or leased directly from GHi Security (via or a direct employee of GHi Security). GHi Security products purchased or leased via third party websites, retailers, or dealers are not covered by these terms. All other leased or purchased via GHi Security or a direct employee of GH Integrated is subject to their own represented warranty, which is not part of the following and can be obtained via a Proposal between GHi Security and you, the Customer.

Medical Alert Equipment Provided by GHi Security:  For service plans obtained directly from GHi Security (via or a direct employee of GHi Security). These units are owned by Medical Guardian, LLC and are located at the Subscriber’s premise, since there is no other way to monitor the system without the system and accessories. GHi Security, at its own discretion, will replace any system or accessories for issues pertaining to defects in materials and workmanship so long as an active service plan is maintained. GHi Security does not cover against normal wear and tear, nor damages caused by accident or abuse. See Protection Plan Terms and Conditions immediately below for additional information about obtaining coverage for wear and tear, damages and loss of equipment. All medical Products are of Medical Guardian, LLC ownership and sold through GHi Security, Partner of Medical Guardian, LLC.

Protection Plan Terms and Conditions:  GHi Security offers an optional Protection Plan for our entire product line. The Protection Plan is available as a paid add-on with a recurring monthly charge that varies by product. This Protection Plan is not an Insurance Contract. Glass House Integrated Technologies, Inc. (“GHi Security”), 51A Woodland St. East Islip, NY 11730 is the obligor, provider and administrator of this Protection Plan.

Coverage:  The Protection Plan covers all leased Medical Alert Systems, such as system consoles and transmitters (“Covered Product”).

Eligibility:  The Protection Plan is available to all new and existing GHi Security customers. You represent that the Covered Product is in proper operating condition at the start of the Protection Plan’s coverage and that your account with GHi Security is current and in good standing. A home inspection, pictures, or video reference of Products may be required for existing customers.

Cost:  The Cost for this Protection Plan will be charged to you consistent with the payment terms of your current GHi Security Monitoring Agreement (monthly, quarterly, semi-annually, or annually).

What is Covered:  This Protection Plan covers replacement of your Covered Product for problems necessitated by functional part failures, lost or theft. This Protection Plan specifically covers damage to the Covered Product due to defect, malfunction, accidental damage, and normal wear and tear. GHi Security will replace your Covered Product with a new, used or refurbished one of like kind and quality; like, kind, and quality is determined by GHi Security.

Exclusions from Coverage:  This Protection Plan does not cover:

  • Service, maintenance, repair or replacement due to any loss resulting from use other than normal use and beyond GHi Security‘s normal control such as: damage due to misuse and abuse;
  • Commercial use that is any use other than single-family household use;
  • Any component or Covered Product that has been opened, tampered with, repaired, or otherwise accessed by anyone other than an authorized representative of GHi Security;
  • Service, maintenance, repair or replacement outside of the Continental United States.

Customer’s Promises and Assurances:  To keep this Protection Plan in effect, you promise and assure:

  • Full cooperation with GHi Security Client Services agents and authorized service providers during diagnosis and repair of the Covered Product;
  • That the Covered Product is not used for business or commercial purposes;
  • That you will keep your account with GHi Security in good standing;
  • To not mislead, defraud, or make any misrepresentation to GHi Security;
  • To not falsify any related documents or records;
  • To fully disclose all relevant information and fully cooperate with GHi Security regarding repair or replacement of the Covered Product; and
  • Protect your Covered Product from any further damage and follow the instructions in the owner’s manual.

Covered Product Replacement
:  To request the replacement of your Covered Product under this Protection Plan or to request assistance, contact GHi Security Client Services by telephone at (631) 333-9131 or by e-mail at GHi Security will send a replacement Covered Product within 7-10 business days. You will be required to return the defective Covered Product to the address provided to you by GHi Security. Shipping is not covered or provided by GHi Security. You will not be charged a fee for your replacement Covered Product.

Troubleshooting. Prior to replacement of a defective Covered Product, GHi Security requires trouble-shooting with the GH Integrated Client Services Department to verify failure. If GHi Security determines, in its sole discretion, that the problem is not covered under this Protection Plan, no replacement will be offered.

Limitation on Replacement:  Under this Protection Plan, GHi Security permits replacement of one (1) system console and two (2) transmitters per year. GHi Security reserves the right to terminate this Protection Plan if it determines in its sole discretion that you have engaged in abuse or other improper conduct.

Coverage Period:  Your coverage begins when GHi Security receives your first Protection Plan payment and will continue consistent with the payment terms of your current GH Integrated Monitoring Agreement payment cycle (monthly, quarterly or annually) until canceled by you or terminated by GH Integrated. The protections provided under this Protection Plan supersede any existing warranty.

Cancellation:  Upon enrollment in the Protection Plan, you have three (3) days to cancel without charge for the impending month. GHi Security may cancel the Protection Plan at any time. Should GHi Security cancel the Protection Plan, GHi Security will mail a written notice to you at your last known address at least fifteen (15) days prior to cancellation or will email a letter to your last known email address at least fifteen (15) days prior to cancellation. To learn more about canceling your Protection Plan subscription, contact GHi Security‘s Client Services team by phone at (631) 333-9131, or email at

Renewal:  GHi Security will continue to bill you for the Protection Plan consistent with your payment cycle (monthly, quarterly or annually) at the then-current price until you notify GHi Security of your desire to cancel.

Modification:  Terms of this Protection Plan may not be modified, except in writing by GHi Security.

Protection Plan Limitations-
Non-Original Equipment Manufacturer and Remanufactured Parts: 
 Replacement units with genuine factory parts will be used whenever possible; however, the use of non-original equipment manufacturer and remanufactured parts is allowed under this Protection Plan.

Limitation of Liability:  To the extent permitted by applicable law, the liability of GHi Security, if any, for any allegedly defective Covered Product or part shall be limited to replacement of the Covered Product or part. THIS IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE PROTECTION PLAN.

Damages:  IN NO EVENT WILL GHI SECURITY BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING DIRECTLY OR INDIRECTLY TO THIS PROTECTION PLAN. Nor will GHi Security be responsible for any damages caused by the failure of any Covered Product or other equipment or item.

Warranties:  This Protection Plan is your sole express warranty with respect to the Covered Product(s), including but not limited to, implied warranties of merchantability and fitness for a particular purpose that are hereby expressly excluded.

Non-Transferrable:  This Protection Plan is non-transferrable.